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Cleobetra Casino VIP Program: What Each Tier Offers
The Cleobetra Casino VIP Program has five levels, with better rewards as you move up. Here’s how the tiers work, what changes at each stage and how to make the most of the benefits without losing sight of your bankroll.
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Five VIP levels with better rewards as you progress
The VIP structure runs from Level 1 to Level 5. Your status is reviewed every 90 days, so your tier can drop if your play is not maintained. That keeps the programme active rather than making an upgrade permanent.
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At lower levels, the main perk is access to the casino and its support service. Higher levels add weekly cashback, personalised promotions, larger withdrawal limits and, at the upper end, a personal VIP manager. The exact value depends on the level you hold.
| VIP level | Main benefits | Weekly cashback | Withdrawal limits |
|---|---|---|---|
| Level 1 | 24/7 live chat access | None | $800 per day; $10,500 per month |
| Level 2 | VIP programme access | No Australian weekly cashback | Higher-tier limits do not apply |
| Level 3 | Personalised offers | 5% up to $1,500 | Higher-tier benefits begin |
| Level 4 | Improved VIP rewards | 10% up to $3,000 | Higher-tier benefits apply |
| Level 5 | Personal VIP support and top-tier rewards | 15% up to $4,500 | $2,500 per day; $35,000 per month |
VIP status is reviewed every 90 days
Treat your tier as an ongoing benefit rather than a permanent upgrade. Status can fall if play is not maintained.
Level 1 starts with support and practical account access
VIP Level 1 gives you access to 24/7 live chat. That is useful for everyday account questions, payment queries and help with the casino’s services. Email support is also available, alongside a Help Centre containing more than 80 articles about deposits, payouts and verification.
The Level 1 withdrawal allowance is $800 per day and $10,500 per month. These are the clearest limits for the opening tier. You can have up to three pending withdrawal requests at one time, and you need to complete at least 1x playthrough of your deposit before requesting a withdrawal.
That deposit playthrough is separate from any bonus wagering requirement. If the deposit playthrough has not been met, winnings may be voided and a 10% fee, with a minimum of $0.75, may be deducted from the last deposit.
Levels 3 to 5 add weekly cashback and personalised treatment
The bigger step in the Cleobetra Casino VIP Program comes at Level 3. This is where Australian players gain access to weekly cashback: 5% up to $1,500, with 1x wagering. Level 3 also brings personalised offers, so promotions can become more tailored to your activity.
Level 4 increases weekly cashback to 10% up to $3,000, while Level 5 raises it again to 15% up to $4,500. Each of these weekly cashback amounts carries 1x wagering. In simple terms, a $100 cashback amount would need $100 in wagering before the resulting funds are available under that requirement.
| Tier | Cashback rate | Maximum cashback | Wagering |
|---|---|---|---|
| Level 3 | 5% | $1,500 | 1x |
| Level 4 | 10% | $3,000 | 1x |
| Level 5 | 15% | $4,500 | 1x |
Weekly cashback at these levels applies to standard casino games. Live dealer play has a separate cashback offer available to all players, regardless of VIP level, so it should be treated as its own promotion rather than part of the tier upgrade.
Check the wagering before using cashback
A higher percentage sounds useful, but the reward still has a 1x wagering requirement. Keep that condition in mind when deciding how much to play.
Level 5 gives the highest withdrawal allowance
For players who reach VIP Level 5, the withdrawal allowance rises to $2,500 per day and $35,000 per month. That is a substantial change from the Level 1 limits of $800 per day and $10,500 per month.
The higher limit does not remove the standard withdrawal steps. Requests are processed Monday to Friday between 06:00 and 17:00 GMT, and weekend requests wait until Monday. Processing can take up to 3 business days. Bank transfers then add another 3-5 days after processing.
| Item | Level 1 | Level 5 |
|---|---|---|
| Daily limit | $800 | $2,500 |
| Monthly limit | $10,500 | $35,000 |
| Pending requests | Up to 3 | Up to 3 |
| Processing window | Monday - Friday, 06:00-17:00 GMT | Monday - Friday, 06:00-17:00 GMT |
KYC verification must also be cleared before withdrawals can be made. The required documents are a government-issued photo ID, proof of address issued within 3-6 months, proof that you own the payment method and 1-3 months of account or bank statements. Verification is handled in 24-48 hours according to the Help Centre, while the terms allow up to 10 days.
- Complete your account details
Use your full name, date of birth, address, phone number and preferred currency when registering.
- Submit the KYC documents
Provide your photo ID, recent proof of address, payment ownership evidence and the requested statements.
- Wait for verification to clear
Withdrawals remain locked until the checks are complete.
- Request a withdrawal within your tier limit
Keep the daily and monthly allowance in mind, and avoid having more than three requests pending.
Personalised offers, VIP support and account extras
Higher VIP levels can unlock personalised promotions, giving the programme more flexibility than a single standard reward. Level 5 also includes access to a personal VIP manager. That can give experienced players a direct point of contact for account-related assistance.
The wider rewards setup includes Bonus Crab, Challenges, Collections and the Coin Shop. These features are separate from your VIP tier, but they can sit alongside it as extra ways to collect free spins, bonus money, free bets or cash prizes. For example, the Sacred Artifacts collection pays $80 when its 10 cards are completed, while the Sacred Animal collection pays $160.
The Bonus Crab requires a daily deposit of at least $16. Its cash prizes carry 1x wagering, bonus funds carry 50x and free spins carry 40x. Challenges award bonus shop coins, including an extra 500 coins for completing 20 challenges in one week.
If you are comparing the VIP Program with a broader Loyalty Program, the useful distinction is that VIP status is tied to five reviewed levels and their stated account benefits. Bonus features such as collections and the coin shop work alongside that structure rather than replacing it.
How to use the VIP benefits sensibly
VIP rewards are still gambling promotions, not guaranteed returns. Cashback and bonus funds come with wagering conditions, and your balance can move up or down while you play. Set a budget before starting and treat the rewards as an extra feature, not a reason to chase losses.
- Check your current VIP level before relying on a reward or withdrawal allowance.
- Read the wagering condition attached to each cashback or bonus amount.
- Keep bets within any active bonus maximum bet rule where relevant.
- Track your daily and monthly withdrawals against your tier’s limits.
- Leave time for weekday processing, especially if you request a payout at the weekend.
- Contact support if you want to ask about your status or request self-exclusion.
A higher tier does not remove normal account rules
KYC checks, deposit playthrough, withdrawal processing times and responsible gambling controls still apply at every VIP level.
VIP Program: your questions
How many VIP levels does Cleobetra Casino have?
There are five VIP levels, running from Level 1 through Level 5. Status is reviewed every 90 days and can drop if play is not maintained.
Which VIP level starts Australian weekly cashback?
Australian weekly cashback starts at VIP Level 3. Level 3 offers 5% up to $1,500, Level 4 offers 10% up to $3,000 and Level 5 offers 15% up to $4,500.
What wagering applies to VIP weekly cashback?
Weekly VIP cashback carries 1x wagering. It applies to standard casino games at Levels 3, 4 and 5.
What is the Level 1 withdrawal limit?
VIP Level 1 has a withdrawal limit of $800 per day and $10,500 per month.
What is the Level 5 withdrawal limit?
VIP Level 5 allows withdrawals of $2,500 per day and $35,000 per month.
Can VIP members have several pending withdrawals?
Yes. A maximum of three pending withdrawal requests can be held at one time.
Does VIP Level 5 include a personal manager?
Yes. A personal VIP manager is available at higher levels, including Level 5.
How often is VIP status reviewed?
VIP status is reviewed every 90 days. The level can change if play is not maintained.
