Responsible Gaming

Gamble responsibly

Gambling involves risk, and there is no guaranteed way to predict or control the outcome of a game. Past results do not determine future results, and a run of losses does not make a win more likely. Avoid viewing gambling as an investment, income source or solution to financial difficulty. Only use disposable funds that are separate from money needed for rent, bills, food, education, savings or other essential commitments.

A responsible approach starts before you open a game. Decide how much time and money you are comfortable spending, and stop when you reach either limit. Keep gambling within your entertainment budget and review your spending regularly. Do not increase your stakes to recover losses, borrow money to gamble or use credit for gambling. Chasing losses can make financial harm worse and may lead to decisions that you would not otherwise make.

• Set a spending limit before you begin and do not exceed it.
• Set a time limit and take regular breaks away from the screen.
• Treat wins as part of the game, not as money that must be played again.
• Never gamble when you are upset, tired, stressed or under the influence of alcohol or other substances.
• Keep gambling separate from essential household spending and savings.
• Do not borrow, use someone else’s account or ask others to fund your play.
• Keep your account information private and do not allow other people to gamble through your account.
• Balance gambling with work, study, family, friends and other activities.

Gambling is not suitable for everyone. You must meet the applicable minimum age requirement and comply with the rules that apply to your location. Parents and guardians should take steps to prevent children and young people from accessing gambling services, including using device controls and keeping payment details secure.

Tools and steps to help you stay in control

Account controls can help you manage your play, but they work best when combined with personal planning and honest monitoring. Depending on what is available for your account and location, you may be able to request limits on deposits, wagers, losses or playing time. You may also be able to take a temporary break or request account closure. Check the relevant account settings and gambling controls before playing, or contact the available support team through the service.

Make a plan before you play

1. Choose an amount that you can afford to lose without affecting essential expenses.
2. Choose how long you will play and set an alarm or reminder to help you stop.
3. Use available account limits before depositing or starting a session.
4. Record your gambling spend so that you can see the total over time.
5. Decide in advance that you will not chase losses or increase your budget.
6. Tell a trusted person about your limits if accountability would help.

Take a break or exclude yourself

If you feel that you are losing control, request a break or self-exclusion rather than relying on willpower alone. A temporary break can provide space to review your gambling and finances. Self-exclusion is a stronger step that prevents or restricts access for a chosen period, subject to the applicable process and conditions. During a break or self-exclusion, do not create another account, use another person’s account or ask someone else to gamble on your behalf. Consider removing gambling applications, blocking access on your devices and contacting your bank about any gambling controls it may offer.

If you ask to close or restrict your account because you are concerned about gambling, the request should be treated seriously. Promotional messages and other marketing may also be reduced or stopped where applicable. Account restrictions do not remove any obligations that arose before the restriction took effect, so review your account and financial arrangements carefully.