Betting Rules
These Betting Rules explain the general conditions that apply when you place bets with Cleobetra Casino. They should be read together with the applicable Terms and Conditions, Privacy Policy, Responsible Gambling information and any rules shown for a particular game, event or promotion. By placing a bet, you confirm that you understand and accept the rules that apply to that bet.
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General betting conditions
Cleobetra Casino aims to provide a clear and fair betting experience for players in Australia. You are responsible for reviewing the information displayed before confirming a bet, including the selection, odds, stake, potential return, market conditions and any applicable restrictions. If you are unsure about a market or rule, do not place the bet until you have obtained clarification through the available support channels.
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You must be legally entitled to use online betting services in your location and must meet the minimum age requirement that applies under Australian law and the relevant terms of your account. You must use your own account and provide information that is accurate, complete and current. Accounts may be subject to identity, age, payment and location checks. A bet may be declined, restricted or cancelled where required by law, regulation, security controls or the account terms.
Bets are intended for personal and recreational use. You must not place bets on behalf of another person, allow another person to use your account or attempt to conceal the identity of the person placing a bet. Collusion, account sharing, automated betting, manipulation of markets and any other activity that undermines fair play are prohibited.
- Only bets confirmed by the betting system are considered accepted.
- A bet is not accepted merely because a selection has been added to a bet slip.
- You should check the confirmation details after submitting a bet and keep any available reference information.
- The stake and potential return shown at confirmation are subject to the applicable market rules and account terms.
- You are responsible for protecting your login details and for activity carried out through your account, unless you have reported unauthorised access promptly.
- All amounts are displayed in the currency and format shown on the website or within the relevant product.
Bet acceptance and timing
Markets may open, close, suspend or reopen at any time. A displayed price may change before a bet is accepted. The final odds, line, handicap or other terms are the details shown in the bet confirmation. If a market is suspended while a bet is being submitted, the bet may not be accepted or may be accepted on different terms where the system clearly presents those terms for confirmation.
Bets placed after an event has started, or after a material outcome is known, may be void where the relevant market rules do not permit them. Live betting may involve delays between an event taking place and information being reflected on the website. You accept the ordinary risks associated with live markets, including changes to prices, suspension of markets and delayed settlement information.
Markets, selections and results
Each market is governed by its displayed rules and any sport, competition, event or product-specific conditions. These rules may explain how a selection is identified, how a result is determined, what happens if an event is postponed, and how dead heats, abandoned events or other unusual circumstances are handled. If a market rule conflicts with a general statement on this page, the specific rule for that market will generally apply.
Results are determined using information from an appropriate official source or another reliable result source selected for the relevant market. A result may be amended if the original result is corrected, an official decision changes or an obvious error is identified. The timing of an official result may differ from the timing of television, streaming, news or other unofficial reports.
- For sports markets, settlement may be based on the official result at the end of the relevant event or on a specific period stated in the market rules.
- For racing and similar markets, the official finishing order or other published official determination may be used.
- For player, team or statistical markets, settlement may depend on the official statistics or records specified for that market.
- For entertainment, novelty or other non-sport markets, the stated outcome source and market conditions will apply.
- If an event is postponed, abandoned, interrupted or moved, the applicable market rules will determine whether bets stand, are carried forward or are cancelled.
Postponed, abandoned and changed events
An event may be postponed, abandoned, shortened, relocated or materially changed. When this occurs, bets may be settled, cancelled or held in accordance with the rules displayed for that market. A change to the venue, participants, format, duration or scheduled time can affect settlement. Where no specific condition is available, the outcome will be handled in a way that is intended to be fair, consistent and compliant with applicable requirements.
Multiple and combination bets
Combination bets are subject to the rules of each individual selection and to any additional conditions shown when the bet is placed. If one selection is cancelled or cannot be settled, the effect on the combination may depend on the type of bet. Related selections may be restricted or treated differently where they are not permitted to be combined. The bet slip and confirmation screen should be checked carefully before submission.
Odds, settlement and payments
Odds are shown for information and are subject to change until a bet is accepted. The odds applying to an accepted bet are those recorded in the confirmation, unless the bet is later affected by a clearly identifiable error, a market cancellation or another rule that permits adjustment. Any return is calculated according to the accepted stake, odds and applicable settlement conditions.
A winning bet is settled after the relevant result has been verified. Settlement may take time where an official result is delayed, a review is underway or further information is required. If a result is later corrected, Cleobetra Casino may correct the settlement and adjust the account balance where permitted by the applicable terms.
Payments and withdrawals are subject to account verification, payment method checks, anti-money laundering requirements and the applicable account terms. A withdrawal may not be completed if required information has not been provided or if a transaction needs to be reviewed. You should use payment methods held in your own name and follow any instructions shown during the transaction process.
Obvious errors and technical issues
An obvious error may include an incorrectly displayed price, selection, handicap, line, event detail or settlement amount, or a technical error that causes a bet to be accepted on terms that were clearly incorrect. Where an obvious error occurs, the bet may be cancelled, corrected or settled using the price and conditions that should reasonably have applied. If a website, feed, platform or communication error affects a bet, the affected bet may also be reviewed under the applicable terms.
You must not take advantage of a known error or technical fault. If you notice a problem, stop using the affected market and report it through the available support channel. Deliberately exploiting an error may result in account restrictions, cancellation of affected bets or other action allowed under the account terms.
Fair play, disputes and responsible betting
Cleobetra Casino expects all players to act honestly and respectfully. Bets may be reviewed for compliance, suspicious activity, technical irregularities and responsible gambling requirements. Reviews may involve temporary restrictions while information is checked. Any action taken will be handled according to the applicable terms, legal obligations and internal procedures.
If you believe a bet has been accepted, settled or cancelled incorrectly, review the bet confirmation and relevant market rule first. You may then raise the matter through the available support process, providing your account information, bet reference, date, market and a clear description of the issue. Complaints are assessed using the records available for the account, transaction and betting system.
- Check the market rules and your bet confirmation.
- Collect the relevant reference and event details.
- Submit the issue through the available support channel as soon as reasonably possible.
- Cooperate with any request for information needed to review the matter.
- Follow the applicable complaints and escalation process if you are not satisfied with the initial response.
Betting should be entertainment, not a way to make money or recover losses. Set a budget before you play and never bet more than you can afford to lose. Avoid chasing losses, do not bet when upset or under the influence of alcohol or other substances, and take regular breaks. You can use available responsible gambling tools, which may include deposit controls, spending limits, time reminders, breaks or self-exclusion. Availability and operation may depend on the product and applicable requirements.
If betting is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support. You can also use the responsible gambling information available on the website to find guidance and assistance. These Betting Rules do not replace the full Terms and Conditions or any specific market rules. The applicable version is the version displayed when you place the bet, subject to lawful updates and corrections.
